Configuration Management Database (CMDB) initiatives are complex and require engagement from multiple IT disciplines. A successful CMDB provides an authoritative source of asset and dependency information for hardware and software to support IT operations, service, change and asset management functions. As with any worthwhile effort, CMDB initiatives are at risk of failure for a variety of reasons. The value that can be gained from an operational CMBD is the compelling reason organizations continue to allocate resources and funds to this type of effort.
If an organization understands why initiatives fail, then it can make the right decisions early and avoid running off the road. The following challenges are covered in more detail in Blazent’s “Failed CMDB Initiatives” white paper.
- Solution Definition & Organizational Scope: Setting and communicating the proper expectations and scope are critical to the success of a CMDB initiative. When initiatives are poorly defined and communicated, those involved may have unrealistic expectations. Individuals who don’t fully comprehend the level of effort required to achieve the goals of the initiative are those who often lead failed initiatives.
- Data Quality & Accessibility: The CMDB consumes data from disparate sources, which are normally not usable in their raw form. They must be refined, normalized and validated against multiple, correlated sources prior to use since informed business decisions require high quality, accurate data. Failing to emphasize the importance of ensuring data quality is a major contributor to failed initiatives.
- Lack of Governance: Implementing a formal governance model can be challenging, but is essential. A comprehensive governance model provides a balance of technology and process, both during the stand-up and periodically afterward. Automation technology can be used to import and refine high volumes of data while ensuring they are accurate, complete and relevant. Without a balanced governance and audit model, information will not be available and accurate. Simply assuming individuals will follow proper process is a recipe for failure.
- Expected Business Value of Return: Most initiatives do not adequately speak to the business value expected from a CMDB implementation. It is critical that everyone has the same understanding, and it is vital to demonstrate improved outcomes in business terms. Always translate the technical metrics into the corresponding business values to ensure the partners who are funding the effort are able to understand the value of their investment.
- Adoption: A trusted CMDB provides value to the business across multiple IT functions, including service management, asset management and operations. While a CMDB initiative is typically initiated via the IT service management function, it is essential that all potential users or consumers gain value, to ensure the entire organization benefits from the time, effort and expense involved.
As a leader in data quality management, Blazent helps organizations leverage large amounts of data more effectively and efficiently. The Blazent Data Quality Management platform significantly reduces time and effort of an initial CMDB stand up, migration from one vendor to another, and the automation and maintenance of the CMDB with validated and accurate data.
You can download the “Failed CMDB Initiatives” white paper on the resources page here.