Embracing Change in Government – The Modern Citizen Experience

Government IT
Dan Ortega, Vice President Marketing, Blazent Inc.   /   ,

Only a few short years ago, the experience of citizens interacting with government agencies involved taking time off work, waiting in long queues and completing paper forms – an experience that was both frustrating for citizens and inefficient for the government and its agencies. Thankfully,...

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Integrated Data is the Key for State Agencies to Become More Customer-centric

customer-centric
Dan Ortega, Vice President Marketing, Blazent Inc.   /   ,

During the past few years, there has been considerable discussion and media attention about the impact of digital natives (Millennials and Generation Z) in business and culture – specifically the younger generations’ expectations of how technology enables human interactions. These shifts in expectations aren’t isolated...

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