What Your ITSM Vendors Don’t Want You to Know about Discovery Technology

configuration management and discovery technology
Dan Ortega, Vice President Marketing, Blazent Inc.   /  

Are you comfortable with how your IT Service Management (ITSM) processes address the volume, diversity and rate of change present in your IT environment? Comfortable enough to bet your job on it?   Most traditional ITSM systems and their associated offerings are structured around configuration management processes....

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