by Michael Nicholas | Mar 23, 2017 | Top 5
The most popular way to populate a Configuration Management Database (CMDB) is to use an IT asset discovery and mapping tool. Unfortunately, discovery as an enablement process is complex and error-prone. One of the key drivers for data failures that often result in a...
by Michael Nicholas | Mar 21, 2017 | Blog
Are you comfortable with how your IT Service Management (ITSM) processes address the volume, diversity and rate of change present in your IT environment? Comfortable enough to bet your job on it? Most traditional ITSM systems and their associated offerings are...
