The Five Step Process for Fixing Five Service Level Management Failures

Service Level Management
Pradeep Bhanot   /   , ,

Continuous improvement is critical to IT Service Management processes.  We all look for ways to refine processes, but we often overlook the data foundation that underpins service level management. That foundation is a common Configuration Database (CMDB) that all service management shares. If the CMDB...

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Rebalancing the ‘Data/Decision Equation’

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Gary Oliver - President & CEO   /   , , , ,

We’re living in a ‘Golden Age of Data’, with CIOs a critical part of the management team and ‘data’ being both more visible and valued than ever before. But as enterprise CEOs start learning the basics of their IT environment, they’re discovering that they’ve got...

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Why quality IT data is essential for a data-forward enterprise

Mike Marson, VP of Engineering and member of the Office of CTO   /   , , , , , ,

In the face of relentless corporate data breaches, many enterprise, vendor and technology players today are talking about a data-forward approach to their IT estate or IT environment.At the annual MIT Sloan CIO Symposium last month, George Westerman, research scientist with the MIT Initiative of...

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When IT Is Like Jazz

Michael Ludwig: Chief Product Architecture and Member of the Office of the CTO   /   , , , ,

A year ago, Blazent CEO Gary Oliver brokered a meeting that brought four like-minded technologists together. That meeting erupted into a 10-hour white board session that has in essence never stopped and that culminated last week with the establishment of the Office of the CTO. ...

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Blazent Establishes ‘Office Of The CTO’ As Company Enters Next Phase of Technology and Business Growth

Josh Hill   /   , , ,

30-Year Tech Veteran and Chief Product Architect Leads Group of Distinguished Advisors Spanning Data Science and Machine Learning Disciplines SILICON VALLEY, CA— June 2, 2015  – Blazent, the leader in IT Intelligence and Data Quality, today announced the formation of its ‘Office of the Chief Technology Officer...

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