by Blazent | Jun 23, 2016 | Blog, Data Intelligence, Data Management
The Configuration Management Database business case… elusive, intangible. How do you define it? Part of the CMDB challenge is what data to manage. How do we think more systematically about this? First, we need to understand why we want to assemble this...
by Blazent | Jun 14, 2016 | Blog, Data Management, IT Data Intelligence
It’s a really big step to elevate raw data to a form that can claim to improve business outcomes. Fortunately, with appropriate degree of manipulation, aggregation and context, data can be transformed into the foundation of sound business decision making. In...
by Blazent | May 26, 2016 | Blog, Data Evolution Process, Data Purification
Continuous improvement is critical to IT Service Management processes. We all look for ways to refine processes, but we often overlook the data foundation that underpins service level management. That foundation is a common Configuration Database (CMDB) that all...
by Blazent | May 5, 2016 | Blog, Data Intelligence, Data Management, IT Data Intelligence
Over the last two decades the IT function has transformed from one that is primarily introverted, focused on building and managing systems that were largely internal facing, to now being the customer face of the business. Service availability used to translate to...
by Blazent | Aug 5, 2015 | Blog, Data Intelligence, Data Quality, IT Data Intelligence
This past weekend, I had the pleasure of racing in the Reebok Spartan Race at AT&T Park in San Francisco. For those of you unfamiliar with this event, it involves running for long stretches up and down bleacher steps or uneven terrain until you reach your next...