Blazent for Sourcing Advisors: Optimizing Client Outsourcing Relationships

Enterprise companies rely on sourcing advisor’s expertise to solve outsourcing challenges while adding balance to the service provider/client relationship. They expect sourcing advisors to evaluate and recommend top-notch service providers, while generating accurate pricing, proper service levels requirements, and appropriate contract terms. And, then ensure they stay on budget without any billing surprises throughout the outsourcing relationship. But how can you successfully establish realistic baselines, add more strategic value activities, and ensure your clients get the most potential from their outsourcing relationships?

To maximize the success of your client’s outsourcing relationship there needs to be governance — defined expectations and constantly verified performance. Unfortunately, most of today’s outsourcing relationships don’t have measurable controls in place.

Common Challenges for Sourcing Advisors

• Spreadsheet-based approaches are not scalable
• No confidence that you are establishing accurate baselines, making them difficult to manage throughout the client lifecycle
• Contentious relationships with customers because there are no agreements on underlying performance metrics and controls
• Client billing surprises due to lack of visibility of actual assets under management
• The need to differentiate by offering unique, high-value services
• Must find ways to stay engaged in accounts beyond the initial sourcing engagement

The Solution

Blazent delivers outsourcing governance for IT outsourcing relationships to automate measurement and controls that foster high-value relationships. With Blazent products, the right measurements are put in place to deliver operational and financial transparency to enterprise IT, service providers, and sourcing advisors.

Key Benefits

• Establish an accurate foundation for client outsourcing success
• Enable ongoing outsourcing governance that is scalable as the client’s inventory grows over time
• Eliminate billing surprises and trust issues with real-time visibility into assets under management
• Differentiate by providing tools that deliver fast time to value
• Stay engaged with customers throughout the outsourcing lifecycle by offering higher-value activities
• Bring balance to the service provider/client relationship by providing the same information to all key stakeholders

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