Blazent for Service Providers: Achieving Greater Levels of Efficiency and Customer Transparency

As enterprise customers and their sourcing advisers become increasingly sophisticated and demanding, you are challenged to achieve new levels of efficiency, agility, and customer transparency. It’s no longer acceptable to rely on manual processes to manage infrastructure outsourcing relationships. But how can you successfully attain new levels of efficiencies with your customers while achieving optimal business growth?

To maximize the success of this outsourcing relationship there needs to be governance — defined expectations and constantly verified performance.

Common Challenges for Service Providers

• Lack of confidence that you are getting paid for what your are managing
• Delivering services that the client does not pay for because of inaccurate accounting of managed assets
• Contentious relationships with customers because there are no agreements on underlying performance metrics and controls
• Most contracts are set without accurate baselines, making them difficult to manage throughout the client lifecycle
• Exorbitantly expensive manual wall-to-wall or cycle count processes
• Must manage service delivery costs against increasingly thin margins

The Solution

Blazent delivers outsourcing governance for IT outsourcing relationships to automate measurement and controls that foster high-value relationships. With Blazent products, the right measurements are put in place to deliver operational and financial transparency to enterprise IT, service providers, and sourcing advisors.

Key Benefits

• Increase customer confidence with transparent performance measurements
• Identify assets under management that are not being billed
• Eliminate the need for costly dispute resolution processes
• Improve operational efficiency and accuracy by automating time-consuming and error-prone manual processes
• Stop time-consuming tactical tasks to enable transformational activities
• Protect revenue and increase margins

Ready to learn more? Get product details.