Discovering Outsourcing Governance

The Problem

The key to any successful outsourcing relationship is governance — define expectations and constantly verify performance. The service provider, the customer, and the sourcing advisor all need trusted visibility into such details as:

• How many assets exist?
• Who is using them?
• Are they properly billed?
• Are they secure?
• How they are managed?

Unfortunately, most outsourcing relationships don’t have these measurable controls in place.

The Challenges

Without this level of transparency, the outsourcing relationship has significantly less value due to:

• Baselines not measured accurately
• Constant billing surprises
• Unproductive dispute resolution cycles
• Loss of trust in the outsourcing relationship

To address these issues, expensive and inaccurate manual processes have become the norm. Now tedious manual wall-to-wall and cycle counts require physically going and looking at every asset across complex infrastructures. There are time-consuming invoice reconciliation processes that require as much skill at negotiation as spreadsheets. And constant ad-hoc reporting introduces greater opportunities for costly errors. What is needed is trusted visibility into outsourcing inventory, so everybody can move beyond dispute resolution and into high-value activities.

The Solution: Trusted Visibility for All Outsourcing Stakeholders

Blazent delivers outsourcing governance for infrastructure outsourcing relationships by automating measurement and controls that foster high-value relationships. With Blazent, the right measurements are put in place in place to deliver operational and financial transparency to enterprise IT, service providers, and sourcing advisors.

Blazent’s governance solutions allow you to maximize outsourcing success by:

• Gaining accurate and trusted visibility
• Reducing costs of manual governance
• Mitigating operational and compliance risk

Learn how Blazent can optimize your role in the outsourcing relationship.

Explore our outsourcing governance automation solutions for:

• Enterprise IT
• Service Providers
• Sourcing Advisors