IT outsourcing involves complex IT infrastructures that makes it extremely difficult to get an accurate inventory of the IT assets under management. Data collected by Blazent over the course of over 60 client engagements has shown significant errors in the typical controls used for IT outsourcing governance – on average 15%.  The result is inaccurate baselines, billing errors, operational gaps, and expensive manual processes that lead to significant waste.

With over $300B spent annually on IT Outsourcing, the result of this “15% problem” is billions of dollars that do not deliver value. This white paper explores the data found by Blazent, the methodology used to collect the data, and what Blazent is able to do to solve the 15% problem.