Enterprise IT outsources the management of its IT assets to increase overall value with the company and focus on core competencies. In doing so, IT focuses on strategic projects, while allowing the service provider to manage the infrastructure issues they know best. But to maximize the success of this outsourcing relationship there needs to be governance — defined expectations and constantly verified performance. Unfortunately, most of today’s infrastructure outsourcing relationships do not have measurable controls in place.
Please watch this on-demand webinar if you are involved in managing or governing an IT outsourcing relationship. You will:
