IT Outsourcing enables a cost-effective and responsive IT infrastructure. It saves time and money. But how do you manage the relationship between the service provider and the client? In too many cases, the relationship becomes strained because managing it manually is nearly impossible, and attempting to do so is expensive and time-consuming.

When you enter into an IT outsourcing contract, how do you define the baseline accurately? And once the contract is in place, how do you monitor it to avoid unpleasant billing surprises? Certainly you don’t want to waste your time arguing about details, and trust us – the other side does not want to waste their time constantly arguing with you.

In a typical, non-automated IT Outsourcing scenario, the provider lacks confidence that they are getting paid for what they are managing, while the enterprise lacks confidence that they are getting what they are paying for. This leads to constant haggling and disagreement, where both sides would much rather focus on growing their business.

Our IT Outsourcing Governance solution helps both service providers and their customers avoid this scenario. By establishing an accurate baseline automatically and monitoring it continually, Blazent’s IT Outsourcing Governance enables both sides of this relationship to avoid expensive, error-prone manual processes, reducing costs, gaining visibility and trust, and mitigating operational risks. It streamlines the provider-enterprise relationship and enables everyone to relax and focus on their business goals.

As the only outsourcing governance solution focused on the unique needs of IT Outsourcing relationships, we help enterprise IT gain confidence in service delivery with full visibility and no billing surprises. We help IT Outsourcing providers increase client satisfaction with increased transparency and improved operational accuracy. And we help sourcing advisors to establish a strong foundation for client outsourcing success and ongoing governance.